RETURNS AND EXCHANGE
RETURNS & EXCHANGES
We hope that you are delighted with your Caitlin Price order however, if you are not completely satisfied and wish to make a return please read our returns and exchange policy below.
We accept returns within 14 days of you receiving your Caitlin Price webstore order, this begins the day after your purchase arrival.
All refunds will be issued to the card used to make the original purchase. You will receive notification via an email confirmation once the reimbursement has been made.
Unfortunately, we cannot refund any taxes, duties charges or the return shipping fees.
Before you decide to make a return please note that we only accept returns for Caitlin Price purchases that are in a new, unused and saleable condition with all swing tags attached and in original packaging.
RETURNING YOUR PURCHASE
1. To return your order please email email@example.com with the subject ‘RETURN’ and we will send you a returns form to complete. Please quote your order number, name, item you are returning and reason for your return.
2. Print off the returns form, fill out and enclose with the item you wish to return.
3. You must arrange your return shipment and you are responsible for the full cost of the return shipment. You will need to email us your chosen shipping provider and the tracking number. We regret that we cannot be held responsible for anything lost or damaged in transit and we recommend you use a tracked service in case of loss. Please keep a record of this number to provide proof if necessary of the return. OUTSIDE THE UK: You will need to send multiple copies of the commercial invoice, and any other required shipping documents with the returned item to ensure there are no customs clearance issues. Please mark the package as ‘returns’ to avoid any customs charges.
4. Once we receive the returned item our team will check that it is in an unused and resalable condition. Once approved we will email you and refund you within 14 days following the receipt of the returned item!
If you would like to exchange an item, please send us en email to firstname.lastname@example.org with your order number and we will send you an exchange form.
If you wish to cancel an order, please contact us, and if the order has not been dispatched we will process your refund immediately. If the order has been dispatched you will need to return the item(s) as standard once recieved.