Contact Us

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We’ll send you your new Caitlin Price pieces from our online shop to the shipping address you’ve provided us with at the check out!

All items shipped to the UK are sent using Royal Mail first class recorded. Please note all items are made to order in house within one week. We will despatch your order within one week unless otherwise stated in the product description. When your order is ready to be shipped you will receive an e-mail notifying you.  Please note all our deliveries are approximate and unfortunately we can’t promise you that your Caitlin Price order will arrive at a specific date.

If we just aren’t able to deliver your products by the date quoted for delivery then you are entitled to cancel the order at any time before the delivery takes place. If you place an international order, we can’t be responsible for delays caused by customs and if we haven’t delivered your order within 21 days from the first date of delivery you have the right to cancel the order (but please allow more time for delivery around Christmas and during busy sales times).

For security reasons, all orders must be signed for upon delivery. 

We aren’t liable for incomplete deliveries however they may be caused, but we will make sure you receive the missing pieces as soon as we are able to do so! If we haven’t delivered the outstanding pieces within 21 days from the first date of delivery, then you are entitled to cancel the outstanding pieces from your order.

Taxes and duties

If your order is being shipped to Australia, Canada, Japan, Kuwait, Saudi Arabia, Singapore, UAE, USA, Qatar and other countries that are outside of the EU then you may need to pay customs duty and other import taxes and duty charges in order to receive your Caitlin Price online shop order.

The shipping company will contact you by phone to let you know that your online shop order is being held at your country’s customs centre and that you’ll need to make a payment to the local authorities. There could be a delay in delivering your order if you don’t pay the charges immediately. Paying any customs duty, import taxes and duty charges are your responsibility, and the local authorities will hold your order until you have paid the charges. Once you have paid your online shop order will be delivered to you.

If for any reason you don’t pay the import or duty charges, then Caitlin Price have the right to charge you for any additional costs that might be charged to us because of this.

We are able to deliver to most global locations but if you do not live within the United Kingdom, or any of the destinations listed below, then just send us an email at and we’ll check if we are able to ship also to your country.